By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Prior to your purchase no stock of the purchased goods exists. Furthermore, based on the information written above, you acknowledge and agree that your rights to make changes or cancellations are within 2 hours from your purchase confirmation. Once the 2 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
At Lori Morgan Shop LLC, we understand that sometimes issues may arise with your purchase, and we strive to make the return process as convenient as possible.
That’s why we offer a “No Returns” policy in certain cases, meaning you don’t have to return the item to us.
You do not need to RETURN your personalized printed items as this will waste your valuable time and money. Just provide detailed information and pictures of the items you received for us to resolve your issue.
REFUND POLICY
REFUND CONDITIONS
Refund are handled on a case by case basis. Refund of your purchase is permitted ONLY when the goods delivered fall under the following criteria
The goods received are damaged
There are visible defects with the print
The item is the wrong size from the one ordered
The item is the wrong color from the one ordered
The item is the wrong design from the one ordered
The item is the wrong style (e.g long sleeve shirt instead of tee shirt) from the ordered
REFUND PROCEDURE
If you are qualified for refund condition, you can also ask for refund within 24 hours from the time your order has been recorded. The request can be made through our system, found here: Contact us, or by emailing us at support@cartnovale.com. In the ticket or email, please show your order id so we can support you with it.
You will be refunded to the payment account you used to pay us. If you used Paypal to pay us before, the refunded amount will be to your Paypal balance. If you used Credit card to pay us for the order, the refund amount will be to your credit card balance
Your refund request will be processed in 24 hours basis. Your credit will be shown on your balance following below criteria:
For Paypal, the refunded amount will show up immediately on your balance sheet after we confirmed the refund processed
For Credit card, it will take up to 5-10 business days to show up on your balance sheet